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  Frequently Asked Questions

  1.) How do I pay for a citation?

  2.) How much is the processing fee?

  3.) I don’t know the name of the agency that issued my citation.  What do I do?

  4.) When I look up my citation in Paymycite.com, I see the word *Error next to my citation.  What do I do?

  5.) How do I contact the issuing agency directly?

  6.) I want to contest my citation. Can I contest a citation through Paymycite.com?

  7.) I’m getting an error when I submit my credit card information. What do I do?

  8.) Do I get a receipt when I pay for a citation?

  9.) What if I don't have an email address?

  10.) How long does it take for my payment to reflect in your system? >

  11.) Is Paymycite.com secure?

  Answers:

1.       To pay for a citation, enter the name of the issuing agency followed by your citation number and/or plate number. 


2.       The processing fee for online citation payments is a service charge (fee) billed on all credit card payments. The amount is listed on the payment screen (see screen shot to locate the fee). Click here for screenshot. The processing fee is non-refundable.


3.       The name of the issuing agency is usually located at the top of your citation.  Remember, it may be necessary to try name variations when entering the agency name in Paymycite.com (see question #1 for details). Click here for screenshot.


4.       An *Error next to your citation means that there is a problem with your citation that is preventing all the information from being displayed to you.  You’ll need to contact customer service for further assistance. Click here for screenshot.


5.       To contact the issuing agency directly, dial the phone number that appears on your citation and/or delinquent notice. Click here for screenshot.

6.       Paymycite.com cannot adjudicate requests for citation reviews or appeals.  Please verify the issuing agency accepts online requests by navigating to the Contest Citation Tab on the top of this page. For more information about how to file a review or appeal, please refer to your citation or please call the phone number on your parking ticket or delinquent notice. Requests for reviews or appeals submitted through Paymycite.com technical contact page will not be addressed.

7.       Credit card errors most commonly occur due to problems with the credit card information you provided such as a bad card number, expiration date or name and billing address data.  Please enter your credit card information EXACTLY as it appears on the card.

8.       Upon completion of a successful transaction, you will be provided a receipt page that you should print out for your records.  This receipt is also emailed to the email address you provided when submitting your personal information.  The receipt page includes your transaction number which you will need should you need to contact us or the issuing agency regarding your online payment. Click here for screenshot.

 9.   An email address is required in order to make an online payment. If you do not have an email address, you may pay via phone by dialing the toll free phone number located on your citation and/or notice.

10. The citation is updated with your payment as soon as you successfully complete your transaction (you obtain the receipt page with your transaction number).  If you have cause to believe that your transaction completed but the system did not update, DO NOT ATTEMPT THE SAME PAYMENT. This is to ensure that you do not submit a duplicate payment.  Contact technical support at (888)300-9915 or via email by clicking on the Contact Tab on the top of this page.

11.   Using Verisign’s latest 256bit SSL (Secure Socket Layer) encryption technology, your personal information is securely passed to the Verisign gateway for payment processing. Click here for screenshot.

 

 


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